Privacy Policy

Last Updated: August 2025

At Farburn Motors, we are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This notice explains how we collect, use, store, and protect your personal information.

Farburn Motors is an independent garage based in Dyce, Aberdeen. For the purposes of data protection law, we act as the data controller of any personal information you provide to us.

We may collect your name, contact details (including phone number, email address, and home address), vehicle information (such as registration, make, model, and service history), payment information, and any communication you have with us in person, over the phone, or by email. If you visit our website, we may also collect limited technical data such as your IP address or browsing behaviour via cookies.

This information is used to book and manage appointments for MOTs, servicing, and repairs, to issue estimates and invoices, and to contact you about your vehicle or our services. We may also use your information to comply with legal obligations, improve our customer service, and manage internal records. We only collect and use personal data when there is a lawful basis to do so.

All personal data is stored securely and accessed only by authorised staff. We retain information only for as long as necessary to deliver our services and meet legal requirements. We do not sell your data or share it with third parties for marketing purposes. However, we may share data with trusted service partners such as parts suppliers or MOT providers, or with insurance companies where necessary. We may also share data with HMRC or law enforcement if required by law. All third parties are expected to handle your data securely and lawfully.

You have the right to access the personal data we hold about you, request corrections, ask for your data to be erased (in certain cases), object to how your data is used, or request that we limit its use. You may also withdraw consent at any time, where applicable. To exercise any of these rights, please contact us using the details below.

If you have questions or concerns about your data, or if you wish to make a data request, please contact Farburn Motors at 21A Farburn Terrace, Dyce, Aberdeen, AB217DR, by phone at 01224 770471, or by email at office@farburn.co.uk.

If you are not satisfied with how we handle your personal information, you have the right to file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.